ROCHESTER PLUMBERS

Better service, better value - every time!

Raising the bar in the Plumbing & Heating industry.Our Time Well Spent™ promise brings true transparency to job times and pricing, setting a new benchmark for clarity and trust.Premium service. Transparent Prices. No Surprises.Better Service, Better Value – Every Time.

Services

Rates

At Rochester Plumbers, we believe in making your experience as simple and clear as possible. Our hourly rates are straightforward, with no hidden fees.We also stand by our Time Well Spent™ Promise. Most companies publish hourly rates, but we go further: we also publish how long the job should take. If it's quicker, you won't pay more than you should. And if it takes longer? We'll only charge extra if there's a valid reason, agreed with you in advance.To learn more about our Time Well Spent™ promise, click here.

rates & fixed prices*

All rates include VAT. Minimum charge is 1 hour, then billed in 15-minute increments.*Not available 00:00am - 7:00am

*Our fixed-price appointments for boiler servicing and gas safety certification are designed for systems that are operating normally. On arrival, your engineer will ask you to activate both heating and hot water so we can confirm the appliance is functioning as it should.If the system does not operate as expected, we’ll pause the appointment and outline the options available.In these circumstances, the fixed price does not apply, and any diagnostic or remedial work will be carried out at our standard hourly rate - which is, as always, protected by our Time Well Spent™ Promise.You will only ever pay for time that is genuinely required, and only with your approval before we proceed.

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Our time well spent™ promise

At Rochester Plumbers, we believe customers deserve clarity about time and costs.Our engineers work with precision, and if a routine job takes longer than it should because of us, you won’t pay a penny extra. It’s part of our commitment to Better Service, Better Value – Every Time.There are, however, a few situations where we may need to pause, reassess, or agree a revised plan with you. These aren’t loopholes; they’re simply the moments where safety, access or the condition of a system naturally change what’s possible. We keep these to a minimum - and we explain them with complete transparency.1. When the system is older or hasn’t been maintainedOur timings assume a reasonably modern, well-maintained boiler or heating system.
If it is over 15 years old, lacks a service history, or shows signs of long-term wear, we may need additional time to work safely and responsibly.2. When previous work doesn’t meet current standardsIf we discover earlier work that isn’t aligned with today’s safety or industry standards - for example unconventional alterations or legacy installation practices - we’ll pause the clock and clearly outline your options before continuing.3. When access isn’t safe or straightforwardWe need clear, safe access to the boiler, valves and working area.
We may need to reassess the timing if, for example:- The boiler is enclosed or boxed in- Bath panels are permanently sealed- The loft lacks safe flooring or lighting- Essential valves or components cannot be reachedIf improved access is required, we’ll explain exactly what’s needed.4. When something unexpected comes to lightOccasionally, a simple job reveals something that could not have been reasonably foreseen - such as a seized stop tap, a hidden leak, or an electrical concern. When this happens, we pause the job, keep you fully informed, and agree the best next step together.5. When the system is non-standard or specialistSome homes have specialist systems that naturally require more time, such as:- Thermal stores or heat banks- Gravity systems- HIUs (district heating)- Older or unusual boiler modelsThese may involve additional steps to ensure safe and correct diagnosis.6. When delays are beyond our controlOur promise covers delays caused by us - not delays caused by access issues, third-party attendance, or repeated interruptions during the visit.How We Approach ItIf any of these situations arise, your engineer will:- Pause the clock- Explain what we’ve found, clearly and calmly- Outline your options, including any revised timing- Only continue with your approvalThis ensures you always remain in control - with no hidden surprises.In SummaryThe Time Well Spent™ Promise ensures that if delays are on us, you will never pay for them. When something outside our control affects the nature of the job, we handle it with the clarity, care and professionalism that sit at the heart of our brand.Better Service, Better Value – Every Time.